Suitable for individuals aged 25 and above. Not recommended for those under 25. For more details, please visit our website or consult our customer service on WhatsApp.
2. How should I store my serum?
In general, we recommend storing the product in a dry and cool area, away from direct sunlight or heat sources. We recommend referring to the product label or the information available on the product page on Vikilux website for further guidance.
3. Is Feel Reverse Serum safe for use during pregnancy?
Feel Reverse Serum is generally safe for use during pregnancy, formulated with skin safety in mind. If you have concerns about specific ingredients or skin sensitivity, consult your gynecologist or dermatologist. Post-pregnancy, it can help promote healthy, glowing skin.
4. Is Feel Reverse Serum suitable for all skin types?
Feel Reverse Serum is suitable for combination skin, oily skin, and neutral skin. It is not recommended for individuals with eczema or other serious skin conditions.
If you experience any issues after using the product, we strongly advise consulting a doctor for professional advice.
5. What should I do if I experience discomfort while using this product?
Our products are carefully formulated for various skin types, but everyone’s skin is unique. If you experience any irritation or discomfort, we recommend pausing use and consulting a doctor for professional advice.
6. Is Feel Reverse Serum vegan?
The Feel Reverse Serum from Vikilux is vegan, as it does not contain any animal-derived ingredients. We ensure that our products are free from pork, lard, and fish extracts.
Ordering
1. How do I order?
You can place orders via our website vikilux.com.sg and Shopee store.
2. How far in advance should I place my order, and how long does it take to process?
We recommend placing your order 1-3 days in advance. Once we receive your order, it will be processed within 3 days. Order processing operates Monday to Friday, excluding public holidays.
Shipping
1. How is the shipping cost?
Our shipping costs are as follows:
Singapore (Islandwide): S$3.80
Malaysia:
West Malaysia (WM): S$13.80
East Malaysia (EM): S$23.80
2. How are orders shipped?
Orders are shipped using reliable courier services to ensure safe and timely delivery. Processing takes up to three ( 3 ) business days (Monday – Friday). You will receive a tracking number once your order is dispatched.
3. How long does it usually take for my order to arrive?
Please be aware that Vikilux cannot guarantee specific delivery times as there may be unforeseen circumstances beyond our control.
Delivery times vary based on your location:
Singapore: Orders typically arrive within 3-5 business days after shipping.
Malaysia:
West Malaysia: 3-5 business days.
East Malaysia: 5-7 business days.
Payment
1. What kind of payment do you accept?
We accept Visa, MasterCard, E-Wallet, Grabpay
2. Are There Any Exchange Rates?
All of our transactions are based in Singapore Dollars (SGD). If your debit/credit card is based in another currency, your order total will be calculated according to the daily exchange rate applied by your card issuer at the time of processing the transaction.
Other
1. What if the items I received were defective/incorrect/damaged?
If you receive merchandise that is missing, or defective, please contact us within 14 days of receiving your order. Include your order number, photographs of the item(s), payment receipt and all related references. We will do our best to resolve your issue as quickly as possible.
2. More questions?
You can contact us through our contact page! We will be happy to assist you.
